Answering service for criminal defense law firms.
24/7 live receptionists trained for criminal defense intake. Jail calls, family callers, and after-hours emergencies answered the first time.
Criminal defense callers do not wait until Monday. Legal Dial answers around the clock, captures the intake details your firm needs to evaluate a case, and routes true emergencies to your on-call attorney the moment they come in.
Why criminal defense firms need Legal Dial.
Arrests happen at 2 a.m.
Families call the moment their loved one is booked. Voicemail costs you the case.
Urgency has to be triaged.
Every caller thinks their situation is urgent. You need a trained voice that can sort real emergencies from callbacks.
Intake details matter.
Charges, court dates, and jurisdictions have to be captured accurately the first time.
Built for criminal defense firms.
24/7 live phone answering.
Overnight, weekend, and holiday coverage so jail calls and family callers reach a live person.
Emergency escalation.
We route true emergencies to your on-call attorney based on the rules you set.
New client intake.
Charges, arresting agency, court date, and jurisdiction captured on the first call.
Consultation scheduling.
Consults booked on your calendar with retainer expectations flagged where appropriate.
What we capture on every criminal defense call.
We use the intake questions your firm provides. These are the fields most criminal defense firms ask us to capture on the first call.
- Charges filed and arresting agency
- Booking or case number
- Next scheduled court date and jurisdiction
- Whether the defendant is still in custody
- Any prior counsel or public defender assignment
Questions criminal defense firms ask us.
Do you answer criminal defense calls overnight?
Yes. Every plan includes 24/7 coverage, so calls from families and detention centers reach a live person any hour.
Can you route emergencies to an on-call attorney?
Yes. We follow your firm's escalation rules and can call, text, or page the on-call attorney for qualifying emergencies.
Are your receptionists familiar with criminal terminology?
Yes. Our team is trained to capture charges, jurisdictions, and case numbers accurately.
Do you take collect calls from a detention facility?
We handle inbound calls from family members and other third parties. Direct facility collect calls typically go to your firm's own line.
Can you push intakes to our case management system?
Yes. We push to Clio, MyCase, PracticePanther, CASEpeer, Filevine, and other common platforms.
We support more legal specialties.
Ready to answer every criminal defense call?
Start a free trial and see how Legal Dial fits your firm before you commit.